You can reach our dedicated customer support team by emailing us at Serve@vivevibe.com. We strive to respond to all inquiries within 24-48 hours during business days.
Orders are typically processed and shipped within 7-10 business days from the date of purchase. Once shipped, delivery times may vary depending on your location and the shipping method selected at checkout. You can find more details in our Shipping Policy.
We offer free shipping worldwide on orders totaling $69 or more. For orders below $69, shipping costs will be calculated at checkout based on your location. We ship globally to ensure customers everywhere can enjoy ViveVibe products! For more information, visit our Shipping Policy.
We accept all major credit cards (Visa, MasterCard, American Express, etc.) and PayPal for secure and convenient transactions. Your payment information is always protected, as outlined in our Privacy Policy.
Yes! Once your order has shipped, you’ll receive a confirmation email with a tracking number and instructions on how to monitor your package’s progress. If you have any issues, feel free to contact us at Serve@vivevibe.com.
We want you to love your ViveVibe purchase! If you’re not completely satisfied, you may be eligible for a return or refund, subject to the terms outlined in our Refund Policy. Please review the policy for eligibility details and instructions on initiating a return.
Your privacy is our priority. We use industry-standard encryption and security measures to protect your personal and payment information. For full details on how we collect, use, and safeguard your data, please see our Privacy Policy.
Our Terms of Service outline the rules and guidelines for using our website and purchasing our products. We encourage you to review them to understand your rights and responsibilities as a customer.
Absolutely! We proudly ship to customers worldwide. Whether you're in North America, Europe, Asia, or beyond, we’ll deliver your order right to your door. Shipping costs and delivery times vary by destination, so check our Shipping Policy for more details.
We process orders quickly to get them to you as soon as possible. If you need to change or cancel your order, please contact us at Serve@vivevibe.com immediately. We’ll do our best to accommodate your request, but changes may not be possible once the order has been processed or shipped.
We’re sorry to hear that! If your order arrives damaged, defective, or incorrect, please contact us at Serve@vivevibe.com within 7 days of receiving your package. Include your order number and photos of the issue, and we’ll work to resolve it promptly, in line with our Refund Policy.
Yes, we occasionally offer special promotions, discounts, and seasonal sales. To stay updated, sign up for our newsletter via our website or follow us on social media. You can also check our website for current offers.
Join our community by subscribing to our email newsletter or following us on social media. We’ll keep you in the loop about new product launches, exclusive deals, and more!
Some of our products may come with a limited warranty. Please check the product description on our website for specific warranty details. If you have questions about a particular item, email us at Serve@vivevibe.com for clarification.
At ViveVibe, we’re passionate about delivering high-quality products that inspire joy and enhance your lifestyle. From our customer-first approach to our commitment to global accessibility, we strive to make your shopping experience seamless and delightful. Thank you for choosing ViveVibe!